Payments: Uploading Bank Statements and Payment Files

If your service accepts Direct Deposit as a payment method, Discover can assist with importing and matching these payments to Bill Payers.

Uploading Bill Payer payments from the servive bank account to Discover can be done through Payments > Upload Payments.

1) Select the Payment Format from the dropdown.

2) Select the File Type from the dropdown.

3) Select any contact filters you would like to apply in the check boxes*.

4) To select your file, click 'Choose bank file to upload' (ensure you have removed any irrelevant content from the file)

5) Click 'Upload File'.

6) Select the relevant Bill Payers from the dropdowns.

7) Discover will automatically match payments it recognises. If you would like to unmatch to reassign the payment, tick the check box next to the Bill Payer's name in the Unmatch column.

8) When ready, click 'Upload'. If you have unmatched any payments in the previous screen, you will need to repeat this process with the spreadsheet adjusted to only include these payments.

Please note: Discover excludes payments named "Work and Income" or "EFTPOS" automatically.
It's best practice to input EFTPOS payments into Discover at the time of the transaction.
WINZ will often make a bulk payment for several children in one lump, so WINZ payments should be either input manually, or automatically input using the WINZ feature 
The system will use the Description and Reference fields to determine who the payment has come from. 

To optimise this process, label these fields in your file something unique, for example, the child's first name and last name. 
If you would like to use a reference code, this can be generated via Child Profile > Contacts > Bill Payer > Bill Payer Details > Bank Reference.
Providing the Bill Payer uses this code when making a direct deposit to your account, Discover will match the transaction to their account.

Whilst it is advisable for the parent to use a unique code, it is not strictly necessary - the first time you reconcile a payment against a Bill Payer when uploading payments from the bank or Xero, Discover automatically learns what the payment looks like and the second time it sees a similar payment profile, it will automatically assign the payment as belonging to that person (unless not learn for auto matching is selected, as above).

Any payment imported will be loaded as a receipt with a payment type of Bank Deposit, and the description on the Receipt will also read "Bank Deposit". Only the Reference will come through to the receipt and appear on the statement.

Removing incorrect Payment Matches

When you are matching payments in the Upload Payments or Xero Upload, it is possible to select the wrong bill payer for the reference provided. 

If you would like the system to "unlearn" that reference so you can prompt it to learn the correct one next time, navigate to the Contacts Details screen of the Bill Payer that has mistakenly received the payment. 

Under 'Bill Payer Details', there will be a list of "Previously Matched Payment Patterns"

Select the trash can to delete the one/s you don't want. 

Next time a payment is uploaded, the transaction will need manually matching - you can now select the correct one and Discover will record that reference as learnt for the next time.