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We’re committed to continuously improving Discover and have some exciting updates to share with our services this week.

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These features will be available from Friday, 28 March

FamilyBoost and Enrolment Fees

We've updated the platform to allow for specific fees to be excluded or included from the FamilyBoost statement by selecting the “Exclude from FamilyBoost Statements” checkbox in the Centre Fee Details screen (Centre Setup > Fees).

PleaseNote: If a fee is excluded from the FamilyBoost Statement and a holiday discount is applied (which generates a credit note), that credit note will also be excluded from the FamilyBoost Statement that is generated. This applies to any new credit notes created after this update is released on 28 March. To retrospectively amend past credit notes, please delete and re-create the credit note as required.

Payment Rejection Email Notification

It can be challenging to ensure guardians pay for their children’s care on time while regularly checking to see if payments have been uploaded successfully to the gateway. To help assist with debt management and account payments, we have introduced payment rejection email notifications through Xplor Pay by Debit Success. 

When payments are uploaded to the gateway and processed by Debit Success, if they fail or are unsuccessful, account holders will receive an email notification via the email address registered with Debit Success with the following information:

Dear [Customer's Name],

We were unable to process your recent payment for [Service]. This may be due to one of the following reasons: 

• Incorrect or outdated bank account or credit card details

• A change in your bank or credit card provider

• An instruction to your bank or credit card company to stop further payments

• A new credit card issued due to expiry or another reason

• Insufficient funds available to cover the payment

To resolve this, please check and update your payment details and make the missed payment via the Finance tab in the Home app.

If you have any questions regarding your payment, please contact your service directly.

To learn more about declined and rejected payments, please visit our support guide here: Payments: Getting Started with Debitsuccess.

This feature will be toggled on by default for all services. If you would like to turn off this feature so families at your service do not receive these notifications, please email childcare@debitsuccess.com. 

Bug Fixes

• The fix ensures that the credit note amount correctly aligns with the discount calculation. 
• The fix ensures the transaction fee is properly invoiced when families pay via credit card. 
• The fix ensures that updates to the Child’s Calendar, such as discounts or attendance status changes, are reflected immediately instead of being delayed. 
• The fix ensures that address suggestions are correctly displayed in the web enrolment widget when users enter an address in the Residential Address section. 

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