Home App: Download + Compatibility

Downloading Home App for the first time or need a refresher? See our guide below on downloading on iOS and Android devices as well as which operating systems are compatible with each type of device.


 

Apple (iOS)

 If you're currently on your mobile device, click here to download.
 You will need to be running the operating system iOS 14+ on your Apple device in order to download this app from the Apple App Store:

1. Open the Apple App Store on your Apple Device
2. Tap "Search" in the bottom right corner
3. Search for "Xplor Playground"
4. Tap "Get"

Android

 If you're currently on your mobile device, click here to download.
 You will need to be running the operating system Android 6+ on your Android device in order to download this app from the Google Play Store:

1. Open the Play Store on your Android Device
2. Tap "Search" in the top search bar
3. Search for "Xplor Playground"
4. Tap "Install"

Changes to minimum supported versions for Playground & Home mobile apps  

We are changing the minimum supported versions for our Playground & Home Apps for both iOS (Apple) and Android users.

From 11 July, 2023, you will need to upgrade your operating system, or upgrade to a newer device that supports the minimum supported version for your operating system, to continue to use all features available in the app. More information about this is provided below. 

What is the minimum supported OS version of a mobile app? 

The minimum supported OS version of a mobile app refers to the oldest or lowest version of an operating system (such as iOS or Android) on which the app can run. It represents the baseline requirement for users to be able to install and use the app on their devices. 

Why do we need to do this? 

• Newer Operating Systems (OS) versions come with significant improvements in terms of features, performance and security.  

• By increasing the minimum supported OS versions, we can provide you with the most optimised, secure and efficient app experience while taking advantage of the latest technology to continue building great features. 

• By setting a minimum supported OS version, developers ensure that the app functions correctly and delivers a satisfactory user experience on devices running that particular operating system version or any newer versions 

• By increasing the minimum support OS version, developers can leverage these advancements and provide users with a more enhanced and secure app experience. 

How do I check my device's operating system?

To check your OS on Android devices:

1. Open 'Settings'
2. Tap 'About Phone' or 'About Device'
3. Tap 'Android Version' to display your OS version.

To check your OS on Apple devices:

1. Open 'Settings' > tap 'General'
2. Tap 'About'.
3. OS version will be indicated next to 'iPadOS Version' or 'iOS Version'

How do I update my phone or tablet’s operating system? 

To update your OS on Android devices:

1. Open 'Settings'
2. Tap 'About Phone' or 'About Device'
3. Tap 'Check for Updates'
4. If an update is available, an 'Update' button will sppear for you to tap.
5. Tap 'Install'

To update your OS on Apple devices:

1. Open 'Settings' > tap 'General'
2. Tap 'Software Update'
3. If an update is available, tap 'Install Now'

What will happen after this change?  

Services and their families using devices with older than the minimum supported version operating systems: 

• Will still be able to use the apps currently installed on their devices 

• Will not receive new app updates until they update to the minimum supported OS version 

• Will not be able to install or re-install after uninstalling the app, as they will not be able to download the apps if the device is below the minimum supported OS version. 

These are the minimum supported versions of our Playground and Home apps, effective from 11 July 2023: 

Current and new minimum supported versions (MSV) for the operating systems (OS)