Accessing Support

Aside from the help articles you will find here in the Knowledge base, you can contact our Discover Support team over the phone or email.

You can access support for Discover in the following ways:

• View the support guides on our Knowledge Base
• Contact us via phone on 09 888 0459
• Email us at support@superioradmin.co.nz

1) When you need to talk to someone about your Discover or Playground subscription invoice, please get in touch with our billing team at int.accounts@xplortechnologies.com. For all other forms of support, please don't hesitate to contact us via the contact information above.

2) Increased your hourly rates/fees and need to know how to update your fee structures in Discover? This short video will walk you through the process.

3) You have three options for creating repeating patterns for weekly enrolments:

• Repeat every second week
• Repeat every second fortnight
• Repeat every alternate week

For more information on setting up enrolment for a child attending alternate weeks, please refer to this article.

4) If you've got duplicate contacts you need to resolve, please check out our Contact Profiles article and this article on Linking Siblings in the Discover SMS.

5) It's that time of the year when you need to start thinking about enrolments. If you need help with reports you can use for Forecasting & Planning, please check out this resource. You can also refer to this support article for steps on how to set up your online enrolment widget.

6) Have a homebased service and need to generate a payments report? Everything you need is right here.

Please note: Discover works best in Chrome browser (v127.0.6533.73). If you are experiencing any issues and are using MS Edge, Firefox or any other browser, please check whether these continue when using Chrome.