Accessing Support

We strive to provide you with the help and information you need. Aside from the support articles in our Knowledge Base, you can contact our Discover Support team by phone or email.

You can access support for Discover in the following ways:

• Check our Knowledge Base
• Phone: 09 888 0459
• Email: support@superioradmin.co.nz

Before you reach out to support, we encourage you to have a quick look below to see if the answer you're looking for is in one of these handy support guides:

1) Are you ready for the ECE Census Return in June? You'll be grateful you did the necessary necessary prep work in the leadup — trust us.

2) The end of the financial year will be here before you know it—please familiarise yourself with the various financial reports available to you in Discover so you're prepared.

3) Increased your hourly rates/fees and need to know how to update your fee structures in Discover? This short video will walk you through the process.

4) If you've got duplicate contacts you need to resolve, please check out our Contact Profiles article and this article on Linking Siblings in the Discover SMS.

5) When you need to talk to someone about your Discover or Playground subscription invoice, please get in touch with our billing team at int.accounts@xplortechnologies.com. For all other forms of support, please don't hesitate to contact us via the contact information above.

6) FamilyBoost is here, and we have the resources you need. Our Invoicing Master Guide has a section on FamilyBoost quarterly statements, but if you want more information on FamilyBoost in Discover, you can check out this article.

Please note: Discover works best in the latest Chrome browser. If you are experiencing any issues while using MS Edge, Firefox or another browser, please check whether these persist when using Chrome.