Family Communication in Home

You can send out Bulk Comms to families using the Home App & Web.

Bulk Comms to Families 

1. Navigate to the Bulk Comms menu item in the Discover platform

2. In the “Communication Media” dropdown, select Parent App or Parent App Alert (see the next FAQ to see the difference)

3. Add a subject, message body, and recipients.

4. Choose if you’d like to pin the message at the top of the Messages screen on Home app. If so, check the “Mark as pinned” checkbox.

5. If you’ve chosen to send a Parent App Message, choose if you’d like to allow parent comments on the post by ticking the “Allow Comments on post” checkbox if so. This cannot be changed once you send the comms.

6. Preview the message, then click Send.

Parent App Message & Parent App Alert

Parent App Messages show up in the Messages section of the Home app and allow parents to comment if the setting is enabled when the bulk comms is created. 

Parent App Alerts are popup messages that show when a parent signs their child in/out by scanning the QR code on the centre tablet. They cannot be commented on and should be used as an announcement or notification tool for time sensitive, important messaging to families. 

Parent Comments 

It is important to note that currently these comments do not yet show on the Discover admin platform, so we encourage centre managers to:

1. Create a fake parent with first name "Admin" or "Staff".

2. Include this fake parent on all comms.

3. Login to Home with that fake parent

4. Monitor/respond the comments yourself.

This is temporary, we'll be bringing historic bulk comms and their comments into Discover.