When invoices are sent via Discover, they are put into a queue along with all other invoices in the platform and Discover sends them out to customers. They are deliberately distributed over a period of time to reduce the chance of being put into spam folders.
Please be patient while waiting for invoices - they are normally processed and distributed within 2-3 hours of sending. If a billpayer is in the 'Invoices Being Processed Right Now' for more than 24 hours it means there may be something wrong with their email and we may be unable to send. We automatically retry these every 24 hours.
Administrators are able to see which invoices are included in the next schedule run. They are also able to
- Send Scheduled Invoices Now
- Remove Scheduled Invoices From Queue
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