Auth0 Changes

Modified on Thu, 16 Jul at 2:48 PM

The changes?

As of Thursday 23rd July, 2026, Discover will have updated the way in which users authenticate themselves and sign in.

You will find that you may have been logged out of Discover and are required to log in again. The login screen will look slightly different to what you are used to:

To login...

Enter your email address.
Select Continue.
Enter your current password.

Logging in with the new authentication system may take slightly longer than usual while your account is being confirmed.

Please ensure that the email address you use to sign in to Discover (also know as a System Login Email) is an active email account that you have access to. This will ensure that if you cannot remember your password, you will be able to use the Forgot Password feature to reset your access.

Why are we changing?

This is our first step towards enabling additional sign-in options and continuing to align with industry best practices and user authentification.

FAQs

Q: What happens if my account isn't validated via Auth0 and I don't yet have a password?

A: You'll be presented with an error screen like this below:

Q: When I log in, it says that I'm not authorized to access this application. Why is this?

A: The error message will likely look like the image below.

Your credentials exist within Auth0, but your profile hasn't been fully onboarded into Discover yet.

Reach out to your Centre Manager to check your Staff Profile, confirming that you have a System Access Email.
If this persists, contact our Support Team.