Troubleshooting Playground Log ins

• Teacher Cannot Log In to Playground Web
• Reset a Teachers Log in Password
• Teacher Cannot Log in to the Playground App
• Change an Educator’s Login Email or Mobile Number

Teacher Cannot Log In to Playground Web

First, check the staff member’s profile:

1. Go to Staff Profiles.
2. Select the staff member’s name.
3. Confirm the following details:
   • An email address is entered in the Personal Email field.
   • No Access is unticked.
4. Select Save.

If you made any changes, ask the staff member to try logging in again.

Reset a Teachers Log in Password

If the staff member’s profile details are already correct:

Go to the Log in screen for Playground https://login.myxplor.com/?app=playground

Select Forgot Password

Enter your Mobile Number OR Email 

Select Send Reset Link

Teacher Cannot Log in to the Playground App

There are 2 Log ins for the Playground App

The first one you need is the centre log in, it connects Discover to Playground. 
(Everyone who is using the Playground App needs to sign in first with the Centre Log In)

The second log in, is the Teacher Log in.

Step 1: Check the Centre Login

First, log in to the Playground App using the centre’s username and password.

• The username will begin with discover-xxxx.
• The password was created when the centre completed onboarding.

These details are managed by the centre. We do not store or have access to the centre’s password.

Resetting the Centre Password

If the centre password needs to be reset, email Discover Support:

Email: support@superioradmin.co.nz
Subject: Please Reset Playground App Centre Login

Include:

• Centre name
• Centre email address

You will receive an email containing a password-reset link.

Please note: once the password has been reset, all devices will need to log back in to the Playground App using the new password.

Step 2: Try the Teacher Login

Once the centre login is working, try logging in as the teacher.

Teachers must use one of these combinations:

• Email address and password, or
• Mobile number and PIN

The login methods cannot be mixed. For example, you cannot use an email address with a PIN.

Change an Educator’s Login Email or Mobile Number

Changes to an educator’s Playground login email address or mobile phone number must be completed by Discover Support.

Send an email to Discover Support: support@superioradmin.co.nz  using the following details:

Email subject: Playground Educator Login Details Change

• Centre name:
• Staff member’s name:
• Current email address:
• New email address:
• Current mobile number:
• New mobile number:

Only include the fields that need to be changed.

Receiving an Error Screen

Send an email to Discover Support: support@superioradmin.co.nz  using the following details:

Email subject: Playground Log in Error Message

• Centre name:
• Staff Member Name
• This issue most commonly occurs when an educator is setting up their login for the first time and there is a technical issue.