The following article will give a complete overview of the features in the Finance section of the Home App and how they can be used.
 

Please note: Only bill payers will be able to see financial information through their Home App. It is expected behaviour that only parent/guardians with children enrolled in a Xplor Pay enabled centre will have access Pay Now and Setup Direct Debit/Change Direct Debit menu items.
 

Account Balance

This section shows your amount due. If the section states "In Credit" and the Amount Due number is negative (-), your account is In Credit and you don't need to make any payments on the current billing period.
If the section states "Owing" and the Amount Due number is non-negative, your account is Owing and you may need to make payment via Pay Now or a scheduled direct debit payment.

Please note: Always talk to your centre first if you are confused about this amount. To see your Account Summary (more on that here) you can simply tap this card to be taken to the screen.

Pay Now $

As of 15 January 2021, parents can make adhoc payments (also called “Pay Now” payments) via the Home app. Please note that only primary carers can make Pay Now payments and Pay Now is only offered for Xplor Pay by Debitsuccess.

You can make a Pay Now payment if you either a) have an amount owing, or b) are in credit (subject to a credit limit of $2000).  

1. Select the Pay Now $ button
2. This will lead to the Account Summary Screen, from their select +Pay to the bottom right
3. Input the amount to pay and then press the send button

Note: Only parents at centres with the DebitSuccess payment gateway can access this feature.
 

4. Enter your card payment details into the secure form and confirm the amount is correct.
5. Review your payment details.
6. Submit your payment.
7. All done!

Note: Once a payment is submitted, it will show in the Pending section of your Account Summary and may take up to 30 minutes to be confirmed. 

Only primary carers will be able to see financial information through their Home App. It is expected behaviour that only parent/guardians with children enrolled in a Xplor Pay enabled centre will have access Pay Now.

Account Summary

In the Account Summary screen, you will have visibility over three tabs:

Transactions: All credits and debits applied to your account, including enrolment fees, ad hoc fees, payments (manual or direct debit), WINZ payments, credit notes etc.

Pending: Any Direct Debit or Pay Now payments you have made that are pending

Scheduled: Any upcoming Direct Debit amounts to be deducted from your account.

Add or Edit Bank Details on Home App

Please note that only primary carers can add and update bank details. Please ask your childcare service if they have direct debit available before trying to add your bank details.

If your family is enrolled at an Debit Success centre and you are a primary carer, you will see a menu option titled "Setup Debit Debit" (see above). Tap it to begin the direct debit payment configuration.

If you have not setup an account with Debit Success yet, you'll need to complete some basic information and agree to the billing terms. If you have any concerns about these terms, please reach out to your service. 

 

Once you have saved your banking details successfully, the administrator can set up your family's preferred billing schedule, or the schedule required by the service. You can edit your banking details through this tab at any stage. Please get in touch with the administrator if you have any issues and they will be able to assist or get in contact with support on your behalf

Please note: Only primary carers will be able to see financial information through their Home App. It is expected behaviour that only parent/guardians with children enrolled in a Xplor Pay enabled centre will have access to Setup Direct Debit/Change Direct Debit menu items.

Call "Insert Centre Name"

This will link the family to the centre where they can email or call the centre administrators.

Help Centre

This will link the family to the Xplor Support page where they can view articles, videos or chat with the support team.

Payment FAQ

Do I need to have signed up for Direct Debit to use Pay Now?

No, you

How do I know how much I will be charged?
You will be charged the outstanding balance from your childcare service invoice/statement unless a payment plan has been set up. You will be able to check your upcoming payment in the Scheduled Payments tab in the Account Summary section in the Home app.

Are there surcharges on top of my fees? If so, how much?
Different services have different settings. Please contact your administrator for clarification on surcharges applied to your fees.

How do I ensure my payments are debited successfully?

• Regularly check your child's child care invoice
• Account for surcharges on top of your amount due
• If you are anticipating insufficient funds for the day of debit, contact your administrator as soon as you can so alternative arrangements can be made.

I've been debited on the wrong date. what should I do?

Please call your Centre and inform them. Xplor Pay debits according to the setting applied by the centre's technical user.

I've been debited the wrong amount. What should I do?

Before contacting your administrator, consider the follow:

• Verify if your child had extra bookings during the week, using your Home app.
• If Xplor Pay has deducted a higher amount, the additional charge will be considered on the next debit date and the balance will even out.
• Your billing and invoice dates may be different. In cases where these dates vary and changes to your account have been made post-invoice date, the debit amount will change.

If you still require further clarification after considering the above, please contact your centre administrator.

What happens if my payment fails?

A service fee is usually charged in arrears when a payment fails, usually for the following reasons:

1. Insufficient funds on the debit date.
2. Expired payment details. Please check your payment details are current and update if necessary.

If you would like to dispute this fee after speaking to your centre administrator, email childcare@debitsuccess.com with a copy of your bank statement showing three days before an after the debit date. Please note that a transaction history or banking app screenshot will not be accepted.