Quick Start Guide - Home App

Modified on Mon, 16 Mar at 11:40 AM

Table of Contents

We understand that navigating a new software system can be overwhelming, especially when juggling the demands of family life so this guide is designed to help you quickly get acquainted with the essential features and functions of Home App and Web so that you and your service can continue to support your child's learning and development.

Whether you're new to our platform or just need a refresher, you'll find easy-to-follow instructions and tips below to make the most of your experience with Home.

Account Set Up & Access

As a parent/guardian, you have access to up to three of our platforms:

Home App
Home Web
Discover Tablet App

Your child's Centre/Service will provide the family with instructions for logging in to Home.

Checking Your Statement

The statement at any time in the Home App. The Account Summary acts as a live statement, showing all transactions for the current billing period.

The Statement view displays the current week by default, but you can change the date range if needed. It shows the opening balance for the selected period, the fees charged during that time, the estimated subsidy, and the total amount owing.

Viewing Bookings

Select the Booking Tab

This allows the person logged in to see the bookings for their child

Signing Your Children In/Out
Using the Home App, you are able to sign your child/children into and out of their booked sessions within a service through the following steps:
Navigate to the Sign In & Out tab within the Home App
Select Sign In / Out to the bottom right of the screen
Scan the QR code on the tablet within your service (if it is your first time using, you will need to give permission for the app to access the camera feature)
Once scanned the Home App screen will display the children's profiles, for those with a session they can be signed in by setting the toggle on. To sign out, toggle off on the screen. Select confirm once complete.

Electronic Attendance Verification

Using the Home App, you are able to verify your child's attendances, or disagree with the attendance information on file and leave a comment noting anything that may need to be corrected

Log into the Home app.
Navigate to the Accounts Tab.
Select Attendance Verification.
Select which child to view or verify attendances for.
Select View Attendances, all attendances and their status.
By selecting the check box to the left of the week/weeks, a menu will appear at the bottom of the screen to select to Verify or Disagree.
Leave a comment if needed.
Tap 'Confirm'.

View Health Timeline

At a glance, you can see any health events recorded during the day (6am–6pm) on the timeline.

You can now view all health events across the full 24 hours by rotating your device to landscape mode (make sure auto-rotate is enabled on your device).

If any health events have been recorded for the selected day, icons will appear on the timeline indicating the type of event.

Tapping the timeline graph will open a detailed view showing all recorded health events.

Note: This feature will only display information if the service your child attends uses Playground.

View Learning Documentation

Using the Home App, you can view documentation that your child has been tagged in by the service. You can also interact with educators and other parents of tagged children through public comments.

Documentations contain updates and insights shared by educators about activities and learning experiences at the service.

To view documentation, go to the Care tab and select View All next to Learning.

Each documentation may include:

Title and Description – A summary written by the educator explaining the activity or learning experience.
Learning Outcomes – The learning goals or outcomes being achieved through the post.
Tagged Children – The first names of other children who have been included in the documentation.
Comments – Messages from educators and other parents whose children are tagged in the post.
Note: This feature will only display information if the service your child attends uses Playground.

Creating Moments

Moments are a great way to capture and share your child’s learning experiences. These posts appear in the Learning Timeline alongside documentation created by educators, allowing you to record your child’s learning both at home and at the service.

To create a Moment:

Open the Care tab.
Next to Learning, select View All.
Tap the double camera icon in the top right corner.
Choose Photo, Video, or Gallery.
If prompted, allow the app access to your camera or photos.
Add your photo or video.
Enter a description.
Add a location (optional).
Tag the child if you have more than one linked to your account.
Tap the Send icon in the top right to post your Moment.
Note: Moments can only be seen by the Teachers, if they are using Playground.

Messages & Inbox

Messages allow families and educators to communicate directly within the Home App.

To view or send messages, go to Account > Inbox in the Home App.

You will notice the following indicators in your Inbox:

Service logo – Shows messages sent by educators from the service.
Green circle – Indicates a new or unread message from an educator.
Orange initials – Indicates a message sent by the account holder to educators.

Add Bank Details & Make Payments

If your child is enrolled at an Xplor Pay/Debitsucess service, you can add your bank details to Home to set up your direct debits, make payments and stay on top of your payments automatically.

Setting Up Direct Debit

Go to the Finance tab and tap on your account.
Select Setup Direct Debit to begin configuring your direct debit payments.
If you have not previously created a DebitSuccess account, you will need to enter some basic information and agree to the billing terms. If you have any questions about these terms, please contact your service.
On the next screen, choose to enter either your credit card details or bank account details.
Once your details are saved successfully, the service administrator can set up your family’s billing schedule, or apply the billing schedule required by the service.

You can update your banking details at any time through this tab.

Making a Pay Now (Ad-Hoc) Payment

You can also make a Pay Now payment if you have an outstanding balance or if you wish to add funds to your account (up to a credit limit of $2000).

Select the Pay Now ($) button.
This will open the Account Summary screen.
Select + Pay in the bottom right corner.
Enter the amount you wish to pay, then press Send.
Enter your card payment details in the secure payment form.
Review the payment details to confirm the amount is correct.
Submit your payment.

Notifications

Notifications in the Home App provide updates from your service, such as messages, admin posts, health updates, and documentation posts. These will appear in your Notifications tab.

If you would like to adjust which notifications you receive as push notifications, tap the cog icon in the top-right corner to open Notification Settings.

Within this screen you can:

Turn a notification type on by tapping the toggle so it appears orange.
Turn a notification type off by tapping the toggle again.
Enable or disable all notifications by using the Notifications toggle at the top of the screen.

Selecting System Notifications will open your device’s system settings, where you can further customise how notifications appear.