Family Guide - Understanding Your Invoices & Quarterly Statements

Understanding Your Invoices & Quarterly Statements

Every 3 months, you may receive a Quarterly Statement.

This is different from your regular Invoice or Statement that you will receive.

What is it?

A summary of your fees over a 3-month period, used for Family Boost claims.

When You’ll Receive It

If enabled, it will be emailed automatically:

• 1^st October 
• 6^th January 
• 1^st April 
• 1^st July 

Please allow up to 72 hours from the listed dates before contacting your service/ Discover if you have not yet received your statement.

Please Note: Due to the high volume of emails being sent simultaneously, delivery may take up to three days.

These dates may change when they coincide with a Statutory Holiday. We will advise the Services if this is going to occur.

What It Includes

Your Quarterly Statement shows:

• Your child’s name 
• The statement period (3 months) 
• A summary of invoices for the 3 month period 
• Any discounts or subsidies applied 
• Your total eligible amount for Family Boost 

Important to Know

This is where most confusion happens:

The statement is based on when invoices were created,
not when care happened.

Example:

• If an invoice is created in January 
• Even if care was in December

Also Import to Note:

Why Your Total May Look Different

Your Quarterly Statement:

• Includes fees from that 3-month period 
• Minus any discounts or subsidies 

Please note this statement does not include:

• Payments you have made
• Donations
• Credit balance write-offs
• Invoices for non-care related items (e.g. child progress books)
• Any previous balances

Simple Formula

Your total is:

Fees – Discounts = Your Claimable Amount

If you want to check your Quarterly Statement, what do you do?

• Gather all statements/invoices issued during the 3‑month period
• Add together the invoiced amounts based on the generation date 
  • From the first day of the quarter to the last day of the quarter
• Subtract any credits or discounts

The final total should match the Quarterly Statement – Net Fees Amount.

Doesn’t match?

Please contact your service for assistance.

Didn’t Receive It?

If you need a copy:

• Contact your centre 
• They can resend it to you