Discover Billing

Discover is changing the way your Centre/s will be billed for our software from August 2024.

This will not impact Family invoicing.

Please see the FAQ below, and should you have any further questions, please contact our Billing Team at int.accounts@xplortechnologies.com. 

What is changing?

Discover is moving the dates of the monthly billing cycle, with the cost of your subscription being invoiced on the 1st of each month, covering the fees through to the end of that month.

When will the change occur?
On the 15th of August, you will receive a smaller invoice which will cover the period between when your last invoice was issued until the end of August. Ie, your invoice could be for the 2nd and 31st of August 2024.
On the 1st of September, you will receive an invoice for your subscription fees until the 30th of September.

What is the invoice in August?
The invoice you receive in August will be dated for the 15th, but will only cover the portion of fees you have not yet paid, for the period of August.
This invoice will be less than what you are used to, but it will catch your centre up to the end of the month. You will not be charged any more than your agreed-upon subscription cost if broken down by day. 

When will my invoices be due?
Ongoing, your invoices will be due by the 20th of the month in which they were issued.
For example, invoices issued on the 1st of September will be due by the 20th of September.

Can I continue to pay via AP?

Yes, of course! However, if you would rather use Direct Debit, which means you won't need to manually adjust your payments increases or credits occur, please feel free to sign up here. This will take effect for your September invoice if you sign up by 15th September. Yo will still need to pay your August invoice manually.

What day will my direct debit be drawn (from September 2024 onward)?

If you have signed up to pay via the direct debit link (this is different to paying by automatic payment - AP), then your fees will be debited on the 20th of each month.

If we open a new Centre, how will we be invoiced?
Your new Centre will receive an ad-hoc invoice covering the period from starting date, to the end of that month. From the 1st of the following month, this centre will move to the same cycle as your other centres.

What do I need to do?
Ensure the invoice received in August is paid, as this will be a different value to your normal monthly invoice. After this, the value will return to normal, but your invoices will be sent on the 1st of the month.

What will this look like?

Please see the sample invoices below:

Example of a July Invoice

 

Example of an August Invoice

Example of a September Invoice