Discover Release Notes 6 November 2025

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We’re committed to continuously improving Discover and have some system enhancements to share with our services this week.

These fixes will be available as of Thursday, 6 November 2025. 

Bug Fixes

• Child Details Report: Fixed an issue where enrolment type details were missing or incorrect in the Child Details Report. The report now shows accurate day-wise enrolment information
• Visitor Enrolment: Fixed an issue where visitor enrolments made from the tablet for PlayCentre were not showing correctly on the web. Permissions now update and display properly after adding a child
  
• Tablet > Visitor Enrolment: Fixed an issue on Android tablets where phone numbers starting with ‘0’ were losing the leading digit. Such numbers now display correctly.
  
• Tablet > Staff Login: Updated the system to prevent educators without staff details from signing in/out on the timesheet, ensuring accurate record handling
• Tablet > Pickup/Dropoff Functionality: Fixed issues with tablet sign-in/out to ensure all actions, including those using contact or staff PINs, sync correctly to the web and handle special characters in comments properly.

Pourato & Centre Funding

We're aware that Pourato has made changes to how it supplies funding information, which may lead to perceived discrepancies with Discover reporting. For more information on this topic and for tips on maintaining accurate reports, please refer to this support article.

Changes to how you contact support

We’re making some changes to how you can reach our support team, designed to make your experience faster, easier but still as personal as ever.

What's changing

• From 3 November, our phone line hours have been reduced to 10 am–4 pm NZT. 
• From 2 December, our support phone line will close. 

Why we’re making this change 

Chat allows us to respond faster and resolve issues more efficiently. You’ll get real-time answers from real humans without waiting on hold or juggling multiple emails, making it the quickest way to get help. 

What this means for you

• Faster resolutions—Research indicates that Live Chat wait times are reduced to just 45 seconds, compared to over 5 minutes for phone and 24+ hours for email.
• Simpler support—Chat allows both you and the support agent to share screenshots and links quickly, in real-time, to help resolve your issue. The chat log also serves as a record for follow-up issues.
• Personalised help—Just like with phone support, you'll be chatting with a member of the Discover by Xplor support team, not a bot or an AI chat assistant.

What it doesn't mean for you

• 'I won't get personalised help for my specific problem'—The only thing that's changing is the medium of communication, typing vs speaking. You're still getting a live support agent assisting you, not an AI assistant.
• 'I won't get an immediate response'—With faster response times, you're likely to get quicker responses and resolutions.
• 'I can't talk to a real human'—You're chatting with a member of our support team, not an AI chatbot. However, if you prefer, we offer free, daily Ask Us Hour sessions, where you can drop in to get help with any Discover-related questions you might have from our Discover training experts.

How to reach us 

Simply look for the ‘Chat’ button in the bottom right corner of this page. Our team is ready to help in real time during business hours.

We're here to help

Drop into our Ask Us Hour for Q&A time with an expert from the Discover training team.

Swing by Playlunch for expert help on using Playground.

Join our online communities for peer-to-peer help!

Register for our upcoming free Training sessions.

Check out the Discover knowledge base for Discover tips, review our Top Support FAQs or access our Learning Paths.

Explore more features—catch up on recent releases in our Release Notes Hub.