Accessing Support

We strive to provide you with the help and information you need. Aside from the support articles in our Knowledge Base, you can contact our Discover Support team by chat or email.

You can access support for Discover in the following ways:

• Check our Knowledge Base
• Click the blue chat icon in the bottom right-hand corner of this page
• Email: support@superioradmin.co.nz

You can also join us for Expert Hour — get answers to your questions directly from our knowledgeable and friendly training team.

Before you reach out to support, we encourage you to have a quick look below to see if the answer you're looking for is in one of these handy support guides:

1) As you prepare for new enrolments for the upcoming year, you may need to set up repeating patterns for weekly enrolments. To assist with this, check out this guide on your options for creating alternating enrolment bookings. 

2) FamilyBoost is here, and we have the resources you need. Our Invoicing Master Guide has a section on FamilyBoost quarterly statements, but if you want more information on FamilyBoost in Discover, you can check out this article.  

3) Do you need help maximising funding over public holidays? Please refer to this post for the steps you need to follow, or check out this video for a guided walk-through.

4) Remember, making standard fee increases is a simple process in Discover, but if you're changing your fee structure, please contact the Discover support team for assistance.

5) If you have questions about Pay Parity with Discover, this guide will walk you through how to turn on Pay Parity, enable notifications and set up tracking for your service.

Please note: Discover works best in the latest Chrome browser. If you are experiencing any issues while using MS Edge, Firefox or another browser, please check whether these persist when using Chrome.