Accessing Support

We strive to provide you with the help and information you need. Aside from the support articles in our Knowledge Base, you can contact our Discover Support team by phone or email.

You can access support for Discover in the following ways:

• Check our Knowledge Base
• Phone: 09 888 0459
• Email: support@superioradmin.co.nz

Before you reach out to support, we encourage you to have a quick look below to see if the answer you're looking for is in one of these handy support guides:

1) As you prepare for new enrolments for the upcoming year, you may need to setup repeating patterns for weekly enrolments. To assist with this, check out this guide of your options on creating alternating enrolment bookings. 

2) In addition to handling enrolments, you may need to link siblings together in Discover. Doing so can help with shared contact records, shared account information, or easily applying discounts to siblings. This straightforward guide will walk you through the process. 

3) If you have any children turning 3, you'll need to adjust the current enrolment for that child, effective from the date they turn 3 years old. Refer to this guide for what you need to do when you see this notification under the Child Notifications widget. 

4)  FamilyBoost is here, and we have the resources you need. Our Invoicing Master Guide has a section on FamilyBoost quarterly statements, but if you want more information on FamilyBoost in Discover, you can check out this article.  

5) As you review your staffing needs for the new year, you may need to change access levels for exiting staff. This guide will show you how to do that, as well as explain what each access level means. 

6) FamilyBoost is here, and we have the resources you need. Our Invoicing Master Guide has a section on FamilyBoost quarterly statements, but if you want more information on FamilyBoost in Discover, you can check out this article.

Please note: Discover works best in the latest Chrome browser. If you are experiencing any issues while using MS Edge, Firefox or another browser, please check whether these persist when using Chrome.