With Xplor Pay (hosted by Debit Success), Parent/Guardian payments are automated, saving Admins and Families time, reducing debt and improving financial reporting.
This article contains everything you need to know about the Xplor Pay onboarding process - please read carefully so we can get you up and running as smoothly as possible!
Please click on the menu item below to be taken to the relevant section within this article.
The Payments Onboarding process involves a couple of teams and some important documentation. Please use this article to guide you through each stage.
Stage 1: Management Agreement (MA)
Signing the Agreement
Your Account Executive will send the MA to your organisation’s authorised financial contact to sign.Ensure Details Match NZBN
The following must match what’s listed on the NZBN website:Legal name of the business
Company number (NZBN)
Bank account (must be in the same legal name; a bank statement will be required)
3. If details don’t match, the MA will be rejected and must be re-issued.
4. Next Steps
Once signed, your Account Executive will notify the Payments Onboarding Team.
An Onboarding Specialist will check your MA and contact you once it’s approved.
Stage 2. Compliance Verification (MVSI)
Skip this step if you already use Debit Success under the same legal entity.
If you’re new to Debit Success or using a new legal entity:
A compliance check is required to meet government Anti-Money Laundering (AML) laws.
This check is handled by Managed Verification Services International (MVSI).
What to Expect
You’ll receive an email from onboard@debitsuccess.com within 1–2 business days.
Follow the link to complete ID verification for:
All Directors
All Shareholders
All Authorised signatories
Documents MVSI May Request:
Bank statement
Certificate of incorporation
Constitution
Stage 3: System Setup
Once compliance is approved (or if you’re already a Debit Success customer):
Your Onboarding Specialist will set you up in the Debit Success system.
Technical credentials will be created to connect your software.
Your system should be live within one week.
You’ll receive a confirmation email with useful links and documents.
Your Onboarding Specialist will stay in touch until payments are successfully processing.
Key Contacts
Account Executive
Your Account Executive can assist you with basic questions about your Management Agreement (please see here for further information about the MA).
Payments Onboarding Specialist
Your Onboarding Specialist can assist you with any general payments onboarding questions and/or progress updates and further details about the MA and its Terms and Conditions.
Onboarding Specialist (Software)
Your software Onboarding Specialist can assist with your billing cycle set-up in Discover and onboarding families on to Home (where they can add in bank details and access Pay Now).
MVSI Officers
MVSI Officers are responsible for collecting documentation for compliance verification. They will be in touch to request this information, and any questions about the types of documents required, or any identity checks, should be directed to your assigned officer, as they are best equipped to assist in this matter. Emails from your MVSI officer will come from onboard@debitsuccess.com. Their email signature (see below) is different to the standard Xplor/Discover signature.
Debit Success Support
Debit Success support can assist you with any questions regarding:
- Debit Success payout reports
- Debit Success reports portal
- Service bank account changes
- Authorised Contacts changes
- Fees and surcharges
Debit Success Customer Service Centre
childcare@debitsuccess.com
8:30am - 5pm NZT
Mon - Fri (excl. Public Holidays)
0800 481 040
Discover Support
Once you are live in Discover and processing payments, if you have any troubleshooting queries you haven't been able to resolve by viewing our Payments Support Articles (see below), our Support Team are available to assist with questions regarding:
- Invoicing/Debit Cycles
- PayNow Payments
- Discover Financial Reports
Management Agreement Information and FAQ
To help you get your MA correct the first time, when completing your MA:
Go to the NZBN website here
Search for your registered business name.
Use the exact details registered to complete the MA.
If using a trust account, you will need to supply the trust account’s NZBN.
Key elements for trusts:
the bank account must have the same owners as provided for the legal entity
The bank account can be in the trading name only if the trading name is registered under that entity name.
The following illustrates what you should see on the NZBN website:
The first page of the DocuSign agreement is extremely important. It details the information that must be completed on both the Order Form and the Customer Information Form sections of your agreement. Please make sure you read and understand this first before completing your information.
I have a question about my MA, who can I contact?
If you have any questions about your Management Agreement please contact your Account Executive.
Who are Authorised Contacts/What can they do?
The authorised contacts you list in your MA are people who will be able to speak with Debit Success on your behalf.
Am I locked in to an exclusive contract with Debit Success?
We always advise carefully reading your MA, but Discover/Debit Success agreements do not stipulate that you must use direct debits exclusively at your service. If your business also accepts direct deposits, EFTPOS etc, these payment methods can be used in conjunction with Debit Success.
Can I request an adjustment to the terms and conditions?
Debit Success Terms and Conditions are standard across all Discover-based services and cannot be adjusted.
My MA gives me the option to pass on Debit Success fees to families, or have my business absorb the cost, what do most services do?
This is not a decision we can guide you on. Each service is unique and whether or not your business passes on these fees or absorbs them is entirely up to you.
Please Note: It is the responsibility of your business to communicate any fees and surcharges you are choosing to pass on to your families.
Debit Success FAQ
Can I change who is responsible (my business/families) for paying Debit Success fees/surcharges?
Yes, you or your authorised contact/s will need to contact Debit Success to request the change.
Can I change my bank account?
Yes, you will need to contact Debit Success and complete a change of bank account request form, which will be sent to you.
Is Debit Success PCI Compliant?
Businesses must achieve an assessment score of 100% in each field to maintain Level 1 PCI Compliance.
Debit Success has maintained this 100% score in all twelve fields since it was implemented as a payments process for Discover.
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