4. XplorPay in Discover Tips & Tricks

The below steps will need to be followed for each Billpayer that you are unable to add details for.

Having trouble adding in the Billing Details for the Billpayer  into Discover?

You are trying to add Payment Details to a Parent Account from the Payment Method Tab.
You have ticked the T&Cs, click on Submit

• Reports > Children > Contacts
• Select the Below Fields - DOB, Email, Mobile, Full Contact Address, Direct Debit PaymentWhich Contact = Billpayer
• Get Report

For example:
Each of these Billpayers are missing Mandatory Information

This needs to be added via the Contact Profile before trying to add their Payment Details again

• First Name 
• Last Name
• Mobile
• DOB
• Email Address
• Address - Address selected from Google Maps Drop Down
  Sometimes if the address is too long, this will also impact the set up
  Change Road to Rd, Street to St etc
• In the Billpayer Details > 
  Pay by direct debit/credit ticked

Ensure all of these fields - especially Suburb have populated

Once you have checked all the above information:

Go to the Children Menu
Click On the Billpayer

Go to the Contact Details Tab

Add in any missing information
Scroll to the Bottom 

Click on Save

Go back to the Payment Methods Tab

Tick to agree to the T&Cs
Click on Submit Form
Click on Ok

Select Create a Payment Method
Select Bank Details

Add in the Name of the Account

Account Number

Click on Create

This Parents Billing will be picked up on the next designated Billing Day!