4. XplorPay in Discover Tips & Tricks

The below steps will need to be followed for each Billpayer that you are unable to add details for.

Having trouble adding in the Billing Details for the Billpayer  into Discover?

You are trying to add Payment Details to a Parent Account from the Payment Method Tab.

You have ticked the T&Cs, click on Submit

You receive this Error:

• Reports > Children > Contacts
• Select the Below Fields - DOB, Email, Mobile, Full Contact Address, Direct Debit Payment Which Contact = Billpayer
• Get Report

For example:
Each of these Billpayers are missing Mandatory Information

This needs to be added via the Contact Profile before trying to add their Payment Details again

• First Name 
• Last Name
• Mobile
• DOB
• Email Address
• Address - Address selected from Google Maps Drop Down
  
• In the Billpayer Details > Pay by direct debit/credit ticked

Ensure all of these fields - especially Suburb have populated

Once you have checked all the above information:

• Go to the Children Menu
• Click On the Billpayer

• Go to the Contact Details Tab

• Add in any missing information
• Scroll to the Bottom 
• Click on Save

• Go back to the Payment Methods Tab

• Tick to agree to the T&Cs
• Click on Submit Form
• Click on Ok

• Select Create a Payment Method
• Select Bank Details
• Add in the Name of the Account
• Account Number
• Click on Create

This Parents Billing will be picked up on the next designated Billing Day!